Technician, IT Support
Date: 23 Jul 2026
Location: Kuala Lumpur, MY
Company: hrdcorp
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JOB PURPOSE & OVERVIEW |
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Manage IT support operations by maintaining and troubleshooting the organisation's IT infrastructure to ensure operational stability, security, and efficiency. |
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KEY ACCOUNTABILITIES |
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Manage IT Infrastructure Administer IT systems by configuring, maintaining, and monitoring infrastructure components through regular checks and diagnostics to ensure optimal performance and prevent system failures that could disrupt business operations.
Monitor system health by tracking performance metrics and regularly analysing data to proactively identify and resolve issues, ensuring infrastructure reliability and avoiding potential downtime.
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Provide End-User Technical Support Resolve hardware, software, and network issues by diagnosing problems using standard troubleshooting procedures to minimise disruptions, ensuring business continuity and maintaining user productivity.
Offer remote and on-site support by following established protocols and providing step-by-step communication to end-users to ensure technical issues are addressed swiftly, enabling minimal downtime.
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Handle IT Service Requests and Tickets Update and manage IT service requests by logging and tracking tickets in the IT service management system to ensure prompt resolution and adherence to service-level agreements (SLAs), thereby maintaining user satisfaction and operational efficiency.
Log and track IT incidents by documenting each step in resolving service requests, maintaining clear and accurate records to provide transparency and accountability for IT support services.
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Support IT Asset Management Oversee the deployment and maintenance of IT assets by tracking inventory and documenting usage in the asset management system to ensure equipment availability, prevent shortages, and support business needs.
Perform regular audits and physical checks of IT assets by verifying inventory data and conducting inspections to ensure equipment is accounted for and in working order, reducing the risk of resource gaps.
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Facilitate Service Continuity Ensure uninterrupted IT services by installing, configuring, and upgrading systems as needed to prevent service interruptions and maintain operational efficiency across the organisation.
Monitor critical infrastructure components by setting up failover mechanisms and contingency plans to ensure uptime during outages or hardware failures, maintaining business continuity.
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GENERIC ACCOUNTABILITIE |
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MINDSET, BEHAVIOUR AND CULTURE Promote a positive mindset and behaviour, shaping a work culture that values personal integrity and drives high performance. Use practical tools and methods to emphasise ethics, customer focus, and commitment.
Foster personal growth and business excellence by embracing PSMB’s Core Values (P.I.L.L.A.R.S - Passion, Integrity, Leadership, Loyalty, Agility, Responsiveness). Ready to take on extra tasks as needed and willing to go above and beyond.
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CAPABILITY DEVELOPMENT Drive self-development of talent, skills and knowledge by attending training and participate in seminars/workshops or other training venues to align with the promotion of lifelong learning and acquisition of future work skills in achieving high performance delivery.
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OPERATIONAL BUDGET MANAGEMENT Strategise and manage departmental/unit operations within allocated approved budget through continuous monitoring of actual expenditure against budget and undertake appropriate control measures to ensure operations are conducted effectively and efficiently to support business goals.
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STAKEHOLDER MANAGEMENT Foster and sustain effective working relationships and rapport with the internal stakeholders and relevant government authorities, business and management institutions, national and key industry players and service providers to keep abreast with latest development to capture new business opportunities.
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LEADERSHIP AND CAPABILITY DEVELOPMENT (VP & ABOVE) Drive the development of a competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalisation of the right leadership and capabilities in executing their jobs.
Foster the development of talents by providing guidance and avenue to potential employees for succession planning and recommend development needs as required to ensure grooming of talents in align to the best interest of the talent and PSMB’s vision and mission. |
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QUALIFICATION & RELEVANT EXPERIENCE |
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Educational Qualification
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Relevant Experience (skills & knowledge)
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