General Manager, Digitisation
Date: 14 May 2026
Location: Kuala Lumpur, MY
Company: hrdcorp
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SECTION 2: JOB PURPOSE & OVERVIEW (Brief summary of the position i.e. why the position exists) |
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Responsible for directing and governing the organisation’s IT function across Digital Platforms, IT Operations, and IT Support. The role ensures that technology capabilities are strategically aligned with business objectives, operate with high levels of resilience and security, and deliver measurable value to the organisation.
Reporting to the CTO, this role bridges strategy and execution by translating enterprise technology direction into effective delivery, robust governance, and operational excellence, while leading teams, budgets, and vendor ecosystems.
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SECTION 4: KEY ACCOUNTABILITIES (Please list in brief and concise statements the key accountabilities of the job) |
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Enterprise IT Strategy Drive enterprise IT strategy execution by translating the CTO’s technology roadmap into prioritised, sequenced, and fully funded initiatives through structured planning, enterprise alignment, and formal governance forums to ensure IT investments directly support business objectives and deliver measurable organisational value.
This accountability requires close collaboration with senior business leaders to align demand and capacity, track execution progress, and adjust priorities as business needs evolve. Success is demonstrated through clear ownership of outcomes, transparency of delivery, and consistent realisation of benefits from technology investments.
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Digital Platform Management and Innovations Lead digital platform ownership and evolution by governing end‑to‑end platform lifecycles, roadmaps, and investment decisions in partnership with business stakeholders and technology partners to deliver scalable, secure, and highly adopted digital platforms that enable business growth and innovation.
This includes ensuring platforms meet performance, integration, user experience, and architectural standards while driving modernisation, consolidation, and continuous enhancement. The role is accountable for balancing speed, quality, and sustainability to maximise platform value while minimising technical debt and operational risk.
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IT Operations and Infrastructure Ensure resilient IT operations and infrastructure by establishing robust IT service management, availability, capacity, and disaster recovery practices using recognised industry frameworks and operational controls to maintain stable, secure, and cost‑effective technology services for the enterprise.
This accountability focuses on operational excellence, risk reduction, and continuous improvement of infrastructure and services. The role ensures incidents are resolved effectively, changes are governed appropriately, and operational performance is continuously monitored to support business continuity and reliability.
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IT Support and Service Deliver high‑quality IT support and service experience by defining service standards, SLAs, and support operating models while driving automation, self‑service, and performance monitoring to achieve high levels of user satisfaction, predictable service outcomes, and consistent support quality.
This includes leading service improvement initiatives, strengthening communication with end users, and ensuring support teams operate with a strong customer‑centric mindset. Success is measured through service performance results, end‑user feedback, and the maturity of IT support processes across the organisation.
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IT Risk, Security, and Financial Stewardship Govern IT risk, security, and financial stewardship by enforcing cyber security controls, regulatory compliance, budget discipline, and vendor governance through clear accountability models and performance oversight to protect the organisation while optimising cost, risk exposure, and long‑term sustainability.
This accountability requires close collaboration with risk, security, audit, and finance stakeholders to ensure compliance, transparency, and value for money. The role ensures technology risks are managed proactively, vendors deliver against agreed outcomes, and IT resources are allocated responsibly and efficiently.
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GENERIC ACCOUNTABILITIES (Accountabilities that all positions require to support the business operations & objectives) |
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6. |
MINDSET, BEHAVIOUR AND CULTURE Promote a positive mindset and behaviour, shaping a work culture that values personal integrity and drives high performance. Use practical tools and methods to emphasise ethics, customer focus, and commitment.
Foster personal growth and business excellence by embracing PSMB’s Core Values (P.I.L.L.A.R.S - Passion, Integrity, Leadership, Loyalty, Agility, Responsiveness). Ready to take on extra tasks as needed and willing to go above and beyond. |
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CAPABILITY DEVELOPMENT Drive self-development of talent, skills and knowledge by attending training and participate in seminars/workshops or other training venues to align with the promotion of lifelong learning and acquisition of future work skills in achieving high performance delivery. |
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OPERATIONAL BUDGET MANAGEMENT Strategise and manage departmental/unit operations within allocated approved budget through continuous monitoring of actual expenditure against budget and undertake appropriate control measures to ensure operations are conducted effectively and efficiently to support business goals.
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STAKEHOLDER MANAGEMENT Foster and sustain effective working relationships and rapport with the internal stakeholders and relevant government authorities, business and management institutions, national and key industry players and service providers to keep abreast with latest development to capture new business opportunities.
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LEADERSHIP AND CAPABILITY DEVELOPMENT (VP & ABOVE) Drive the development of a competent working team that will enhance and sustain staff capabilities in achieving high performance delivery to ensure internalisation of the right leadership and capabilities in executing their jobs.
Foster the development of talents by providing guidance and avenue to potential employees for succession planning and recommend development needs as required to ensure grooming of talents in align to the best interest of the talent and PSMB’s vision and mission.
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SECTION 5: QUALIFICATION & RELEVANT EXPERIENCE (Indicate the minimum knowledge and skills required for this job i.e. education, professional working experience and other specific skills) |
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Educational Qualification
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Relevant Experience (skills & knowledge)
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