Associate, Account Management (Johor Office)

KEY ACCOUNTABILITIES:

1. Account Management

Foster strong relationships with registered employers and stakeholders through regular engagement activities, maximising levy utilisation, promoting collaboration, and ensuring effective management of accounts to drive organisational success. Track and analyse levy utilisation patterns and work with employers to maximise their use of available resources.

2. Customer Service and Industry Engagement

Plan and implement engagement activities aimed at providing exceptional customer service and information on HRD Corp service offerings within respective regions. Facilitate smooth processes and effective communication to support employers' engagement with HRD Corp initiatives.

3. Grant Management

Evaluate and approve non-automated grant applications such as special requests and approvals, applications above LOA, and other schemes, ensuring accurate assessment and compliance with guidelines to facilitate efficient grant disbursement and support organisational objectives. Ensure consistent, accurate, and timely approval of grant applications by meticulously analysing and evaluating them, contributing to efficient and transparent grant management processes.

4. Advisory Services

Provide strategic advisory services to stakeholders on HRD Corp Schemes, ensuring alignment with organisational goals, fostering increased participation in training initiatives, and promoting effective utilisation of resources to enhance workforce development.

5. Employers' Insights and Solutions

Develop a comprehensive understanding of the training landscape within assigned sectors, industries, and/or states. Proactively engage with employers to gain insights into their training and development needs, identify challenges, and recommend innovative solutions to address stakeholders' evolving needs, thereby facilitating targeted resource allocation and effective support for workforce development initiatives.

Educational Qualification

• Degree in Business Management, Marketing, Accounting, Human Resources or any related fields.

Relevant Experience (skills & knowledge)

• 1 – 5 years of relevant working experience with exposure to government agencies, regulators, and SMEs.